Return & Refund Policy – Kiklay

At Kiklay, we strive to provide soft, comfortable, and high-quality kidswear made with care 💜

Please read our return and refund policy carefully before placing an order.

Returns

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

• The item must be unused and unwashed

• Original tags and packaging should be intact

• The product should be in the same condition as received

Non-Returnable Items

The following items are not eligible for return:

• Products purchased during sale or special offers

• Used, washed, or damaged items

• Products without original tags

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

• Order number

• Product images

• Unboxing video (if available)

We will review the issue and arrange a replacement or refund if approved.

Refund Process

Once the returned item is received and inspected, refunds will be processed within 5–7 business days.

Refunds will be credited to:

• Original payment method for prepaid orders

• Bank account details provided by the customer for COD orders

Cancellation Policy

Orders can only be cancelled before they are shipped.

Contact Us

For return or refund related queries, contact us at:

Email: kiklay.info@gmail.com

Thank you for shopping with Kiklay 💜